FREQUENTLY ASKED QUESTIONS

Everything you need to know

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How does the Hearthmist Mini Fireplace work?

Fill the tank with water, add 3–5 drops of essential oil and press the button. An ultrasonic plate turns the water into a fine, cool mist while warm LED light flickers beneath it — the mist rises and glows like smoke above embers.

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Does it give off heat?

No. The mist is cool and the LED stays cold. It is safe on wood furniture, near kids and pets, and while you sleep.

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Is it safe to leave running?

Yes. There is no flame and nothing heats up, and it shuts itself off automatically when the water runs low.

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Which essential oils can I use?

Any water-soluble essential oil. Add 3–5 drops per fill — pine, cinnamon, orange and vanilla are our winter favorites. Avoid thick carrier oils, which can clog the mist plate.

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How long does one fill last?

Several hours of continuous mist, depending on the mode. The flame light can stay on without mist if you just want the glow.

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How long does shipping take?

Shipping is free to the US and Canada. Orders arrive in 10–15 business days, and you receive a tracking number by email as soon as your order ships.

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What is Shipping Protection?

For $3.99, optional Shipping Protection covers your package against loss, theft or damage in transit. If anything happens before it reaches you, we send a free replacement or refund you in full. You can add it in your cart — it is entirely up to you.

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What is your return policy?

You have 30 days after delivery to try HearthMist. Not happy? Reach us through the Contact page and we will make it right with a replacement or a full refund.

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How do I clean it?

Empty the tank, wipe it with a soft cloth and a drop of white vinegar once a week, and rinse. Never submerge the base.

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How do I get in touch?

Use the Contact page — we usually reply within 24 hours.